Covid-19 Action Plan for Guided Services and Rentals
Posted June 08, 2020
For summer 2020, we’re excited to offer guided mountain biking, rock climbing, and hiking in addition to mountain bike lessons and rentals. Guides will be taking the following precautions:
Guided Trip Operations
White Pine Touring is operating trips under the following State and County Guidelines. More information can be found here.
Reservation Booking and Confirmation Process
At time of booking, all customers will be alerted to the protocols that will be in place during their outing. We'll reach out directly via confirmation emails, and guests can visit White Pine Touring for updates.
Communications will include information on our facial covering protocols and on current social distancing protocols. We request you please not appear for your trip if you or others in your party have exposure to or signs of COVID-19.
Customer Check-In Process
All guided trips will meet at the trail head designated by your guide or at the White Pine Touring store at 1790 Bonanza Drive in Park City.
When practical, we will check you in for your tour or lesson outside of the store.
Please print and fill out liability waivers and health forms in advance. We have included links to these forms in your confirmation email and on our individual trips and tours pages on the website.
Families, households, and groups travelling together will be distanced from other groups and customers during the check-in process.
Social Distancing will be practiced by employees and customers during the duration of trip.
Hand Sanitizer or hand washing should be available during the check-in process at every station.
Transportation
Customers should arrive in their own vehicles and will drive separately from the guide to the trail head.
In the case of tours that start and finish in different locations, we ask that you arrange your own shuttle to avoid being in the guide’s vehicle. We will provide clear directions and street addresses for drop off and pickup for any tour!
If it is not possible for you to have your car shuttled, the guide will transport you back to your car without exceeding 50% of vehicle capacity.
General
All guided trips and lessons are private for the group booking the tour. You will not be asked to combine your tour or lesson with other individuals outside your own party.
All participants are required to sign a paper liability release and medical forms. Guests are encouraged to print and sign documents prior to arrival and to bring completed documents with them for check-in.
Our guides will drive in front of you at a reasonable speed so you can follow along.
Guest-to-guide ratio is 5:1 max on biking trips, 5:1 max on hiking trips, and 4:1 max on climbing trips.
Your tour guides have been encouraged to contact you before the trip to get sizes for shoes, harnesses, helmets, and bikes - eliminating the chance for bottlenecks and gatherings at the store. Your guide will also inform you of any changing health protocols at the time of your tour.
All instruction and demonstration can be done by guides while maintaining 6 feet of distance.
If a guide needs to touch a bike or equipment that you or anyone in your party is using for any reason, the guide will wear gloves or use hand sanitizer immediately before and after contact.
Upon return to the shop, all shop equipment will go to a specific returns-only area for disinfection before their next use. Any other equipment used by a guide or client will need to be put in the appropriate area and disinfected accordingly.
Book Online Ahead of Time or Call In
Be sure to book your guided trip online or call ahead at 435-649-8710. This will enhance your safety and speed up the process to get you out on the trails as fast as possible!