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Reservation & Cancellation Policy

  • Hiking into the White Pine Touring Yurt for camping in the Uinta mountains in UT
  • Evening by the fire with White Pine Touring Yurt camping in the Uinta mountains in UT
  • Hiking to the nearby lake with White Pine Touring at the Yurt for camping in the Uinta mountains in UT
  • Hiking to the nearby lake with White Pine Touring at the Yurt for camping in the Uinta mountains in UT
  • Hiking to the nearby lake with White Pine Touring at the Yurt for camping in the Uinta mountains in UT
  • Hiking to the nearby lake with White Pine Touring at the Yurt for camping in the Uinta mountains in UT

The Reservation & Cancellation Policy applies to all Rentals, Guided Trips & Tours, and Lessons & Courses booked through any of our locations.

Reservations can be made online, over the phone, or in-person at one of our Park City, Utah locations. All reservations must be paid for in advance with a valid credit card, debit card, or charge card. Payment is processed in full at the time of booking, and will usually appear on your statement within 1-2 business days.

Cancellations must be made 48 hours prior to your scheduled reservation start time (14 days for Avalanche Courses) in order to be eligible for a full refund. Refunds may not be issued within 24-hours of placing a reservation, unless your credit card has been confirmed as processed by our payment gateway provider.

SKI & SNOWBOARD RENTALS

*Policy applies to all Ski, Snowboard, Alpine Touring, Telemark, and Splitboard rentals.
Alpine Touring, Telemark, and Splitboard rentals are available White Pine Touring location.

Reservations:

Reservations for Ski & Snowboard rentals must be made at least 1 full day prior to your scheduled start time. Reservations will be held until closing on the pickup day that you specify. You must complete the entire reservation process, and submit payment in full, in order to receive a confirmation receipt and be stored in our system.

Exact equipment requests cannot always be honored. However, we will make every effort possible to provide you with your desired equipment or its nearest equivalent. Please note that the photo seen online may not reflect the exact make or model of the equipment you will receive.

Alpine Touring, Telemark, and Splitboard rentals are available at our White Pine Touring location only.

Cancellations:

Cancellations of Ski & Snowboard Rentals must be made at least 48 hours in advance to receive a full refund. Reservations cancelled within 48 hours of your scheduled start time are not eligible for a refund. To cancel a reservation, please call White Pine Touring, 435-649-8710 or email experts@whitepinetouring.com.

SNOWSHOE RENTALS

*Policy applies to all Snowshoe rentals.
Snowshoe rentals are available at our White Pine Touring, and White Pine Nordic Center locations.

Reservations:

Reservations for Snowshoe rentals must be made at least 1 full day prior to your scheduled start time. Reservations will be held until closing on the pickup day that you specify. You must complete the entire reservation process, and submit payment in full, in order to receive a confirmation receipt and be stored in our system.

Exact equipment requests cannot always be honored. However, we will make every effort possible to provide you with your desired equipment or its nearest equivalent. Please note that the photo seen online may not reflect the exact make or model of the equipment you will receive.

Cancellations:

Cancellations of Snowshoe rentals must be made at least 48 hours in advance to receive a full refund. Reservations cancelled within 48 hours of your scheduled start time are not eligible for a refund. To cancel a reservation, please call White Pine Touring, 435-649-8710 or the White Pine Touring Nordic Center, 435-649-6249 or email experts@whitepinetouring.com.

BIKE RENTALS

*Policy applies to all Bike rentals.
Bike rentals are available at White Pine Touring.

Reservations:

Reservations for Bike rentals must be made at least 1 full day prior to your scheduled start time. Reservations will be held until closing on the pickup day that you specify. You must complete the entire reservation process, and submit payment in full, in order to receive a confirmation receipt and be stored in our system.

Exact equipment requests cannot always be honored for rentals of Mountain Bikes, Kids’ Bikes, Comfort Bikes, Road Bikes, and Downhill/Freeride Mountain Bikes. However, we will make every effort possible to provide you with your desired equipment or its nearest equivalent. Please note that the photo seen online may not reflect the exact make or model of the equipment you will receive.

High Performance Mountain Bikes are booked by specific model and size. We cannot guarantee alternative sizes if the bike you reserved does not fit. Please be certain of the exact size of bike you are selecting before completing your High Performance Mountain Bike reservation.

Cancellations:

Cancellations of Bike rentals must be made at least 48 hours in advance to receive a full refund. Reservations cancelled within 48 hours of your scheduled start time are not eligible for a refund. To cancel a reservation, please call White Pine Touring, 435-649-8710 or email experts@whitepinetouring.com.

GUIDED TRIPS & TOURS

*Policy applies to all Guided Trips & Tours.
Guided Trips & Tours are available at our White Pine Touring, and White Pine Nordic Center locations.

Reservations:

Reservations for Guided Trips & Tours must be made at least 2 full days prior to your scheduled start time. You must complete the entire reservation process, and submit payment in full, in order to receive a confirmation receipt and be stored in our system.

All Bike, Hiking, and Rock Climbing Guided Trips & Tours start from our White Pine Touring location. All XC Ski and Snowshoe (*excluding Moonlight Snowshoe Tour) Guided Trips & Tours start from our White PineNordic Center location. Please be aware of the starting location of the tour you are reserving.

All Ski Tours (PC Powder Cats & Heli-Ski) are booked through external affiliates. Be aware that starting location and policies regarding reservations and cancellations are specific to Park City Powder Cats & Heli-Ski. Please review their policies before placing your reservation.

*The Moonlight Snowshoe Tour starts from the Empire Lodge at Deer Valley.

Cancellations:

Cancellations of Guided Trips & Tours must be made at least 48 hours in advance to receive a full refund. Reservations cancelled within 48 hours of your scheduled start time are not eligible for a refund. To cancel a reservation, please call White Pine Touring, 435-649-8710 or the White Pine Nordic Center, 435-649-6249 or email experts@whitepinetouring.com.

LESSONS & COURSES

*Policy applies to all Classic XC, Skate XC, Mountain Bike, and Road Bike Lessons & Courses. Please review the separate Avalanche Courses policy if applicable.
Lessons & Courses are available at our White Pine Touring, and White Pine Nordic Center locations. Specific Lessons & Courses vary by location.

Reservations:

Reservations for Lessons & Courses must be made at least 2 full days prior to your scheduled start time. You must complete the entire reservation process, and submit payment in full, in order to receive a confirmation receipt and be stored in our system.

All Classic XC and Skate XC Lessons & Courses start from our White Pine Nordic Center location. All Mountain Bike and Road Bike lessons start from our White Pine Touring location. Please be aware of the starting location of the lesson you are reserving.

Cancellations:

Cancellations of Lessons & Courses must be made at least 48 hours in advance to receive a full refund. Reservations cancelled within 48 hours of your scheduled start time are not eligible for a refund. To cancel a reservation, please call White Pine Touring, 435-649-8710 or the White Pine Nordic Center, 435-649-6249 or email experts@whitepinetouring.com.

AVALANCHE COURSES

*Policy applies to all Avalanche Courses.
Avalanche Courses are available at our White Pine Touring location.

Reservations:

Reservations for Avalanche Courses must be made at least 14 full days in advance. You must complete the entire reservation process, and submit payment in full, in order to receive a confirmation receipt and be stored in our system.

Cancellations:

Cancellations of Avalanche Courses must be made at least 14 days in advance to receive a full refund. Reservations cancelled within 14 days of the course start date are not eligible for a refund. To cancel an Avalanche Course reservation, call our White Pine Touring location at 435-649-8710 or email shouse@whitepinetouring.com.